This website is now part of Public Health Scotland. Publications released after 16 March 2020 are now published on the Public Health Scotland website.
Improving health
Previously NHS Health Scotland

This page explains how to make a complaint or provide feedback.

GPs, hospitals and other healthcare services

Please visit NHS inform to make a comment or complaint about 

  • GPs
  • hospitals
  • dental surgeries
  • pharmacies
  • opticians
  • other services or health boards.

NHS inform is Scotland’s national health information service. Its aim is to help people in Scotland make informed decisions about their own health and the health of the people they care for.

Alternatively, you can call them on 0800 22 44 88.

NHS Health Scotland

NHS Health Scotland is the national Health Board working to reduce health inequalities and improve population health in Scotland. 

To complain, raise a concern, or provide feedback on our products or services (such as our information materials or leaflets), please use the link below. 

If you would prefer to do this in writing, please contact

Governance Manager
NHS Health Scotland
Gyle Square
1 South Gyle Crescent
EH12 9EB

For more information on the complaints process, download the public facing model Complaints Handling Procedure.