This website is now part of Public Health Scotland. Visit our new website.
Improving health
Previously NHS Health Scotland


The Patient Rights (Scotland) Act 2011 and supporting “Can I help you?” guidance places a responsibility on NHS bodies to prepare and publish an annual report on feedback, comments, concerns and complaints; summarising what action has been taken to improve services or show where lessons have been learned as a result of feedback, comments, concerns and complaints received over the year.

Some of these documents were made before our accessibility policy was updated with a commitment to aim for WCAG AA standard so may not be fully accessible.

If you need an accessible copy, please email and state the format you need and what technologies you use to access documents (for example, a screen reader).


Alternative formats

If you require publications or documents in an alternative format such as large print, braille and audio versions, please email the NHS Health Scotland Alternative Formats team.