Complaints and feedback monitoring reports
Corporate
First published on 28 June 2019
Description
The Patient Rights (Scotland) Act 2011 and supporting “Can I help you?” guidance places a responsibility on NHS bodies to prepare and publish an annual report on feedback, comments, concerns and complaints; summarising what action has been taken to improve services or show where lessons have been learned as a result of feedback, comments, concerns and complaints received over the year.
Some of these documents were made before our accessibility policy was updated with a commitment to aim for WCAG AA standard so may not be fully accessible.
If you need an accessible copy, please email phs.otherformats@phs.scot and state the format you need and what technologies you use to access documents (for example, a screen reader).
Documents
-
2018-19 complaints and feedback monitoring report (PDF, 301.6KB)
English language version
-
2017-18 complaints and feedback monitoring report (PDF, 149.7KB)
English language version
-
2016-17 complaints and feedback monitoring report (PDF, 270.2KB)
English language version
-
2015-16 complaints and feedback monitoring report (PDF, 163.5KB)
English language version
-
2014-15 complaints and feedback monitoring report (PDF, 31.8KB)
English language version
-
2012-13 complaints and feedback monitoring report (PDF, 191.3KB)
English language version
Other formats
If you require publications or documents in other formats please email the Public Health Scotland Other Formats team.